Privacy Policy

Last Updated: January 24, 2026

1. Introduction

Barger Mechanical ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)

• Service address and property details

• HVAC system information and specifications

• Payment information (credit card, bank account details)

• Service history and maintenance records

• Communication preferences

• Any other information you voluntarily provide when requesting quotes, scheduling services, or contacting us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type

• Device information and operating system

• Pages visited and time spent on pages

• Referring website information

• Click-through data and interaction patterns

• Cookies and similar tracking technologies (if applicable)

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions

• Background check providers (for service technicians)

• Public records and business directories

• Third-party service providers (with your consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Schedule and confirm service appointments

• Provide HVAC services and technical support

• Process payments and maintain billing records

• Communicate about service completion and follow-up

• Send service reminders and maintenance recommendations

• Generate invoices and service documentation

3.2 Business Operations

• Improve our services and website functionality

• Maintain and repair our systems

• Conduct quality assurance and performance analysis

• Prevent fraud and enforce legal agreements

• Comply with legal obligations and regulatory requirements

3.3 Marketing and Communications

• Send newsletters about promotions and new services

• Provide information about seasonal maintenance

• Notify you of service updates or system improvements

• Conduct customer satisfaction surveys

• We will honor your preferences regarding marketing communications

3.4 Analytics and Research

• Analyze usage patterns to improve service delivery

• Understand customer needs and preferences

• Develop new services based on market research

• Conduct anonymized data analysis

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your information with:

• Service technicians and staff necessary to perform services

• Payment processors for transaction handling

• Subcontractors and equipment manufacturers (only as necessary)

• Legal authorities when required by law

4.2 When We Do Not Share Information

• We do not sell or rent your personal information to third parties

• We do not share your information with unrelated businesses for their marketing purposes

• We do not disclose your information without your consent except as required by law

• Service providers must comply with privacy obligations and use information only for specified purposes

4.3 Legal Compliance and Safety

We may disclose information when:

• Required by law, court order, or government request

• Necessary to protect our legal rights or the rights of others

• Required to prevent or investigate fraud or security breaches

• Necessary to protect the safety of individuals or property

• Required to comply with Arkansas state law and federal regulations

5. Data Security

5.1 Security Measures

Barger Mechanical implements appropriate administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of sensitive data during transmission

• Secure storage of payment information

• Access restrictions for authorized personnel only

• Regular security assessments and updates

• Firewalls and intrusion detection systems

5.2 Limitations

While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or account information.

5.3 Data Breach Notification

In the event of a data breach involving personal information, Barger Mechanical will:

• Notify affected individuals without unreasonable delay

• Provide information about the breach and steps we're taking to address it

• Comply with all applicable state and federal notification requirements

• Contact: nathan@bargerair.com

6. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected

• Maintain service records and warranty information

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

Typically, we retain:

• Service records: 7 years (for warranty and legal purposes)

• Payment information: As required by law and payment processors

• Marketing preferences: Until you opt out

• Website analytics: 12-24 months (anonymized)

7. Your Privacy Rights and Choices

7.1 Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal retention requirements)

• Submit requests to: nathan@bargerair.com

7.2 Marketing Communications

You can:

• Opt out of marketing emails by clicking the unsubscribe link

• Request to be removed from our mailing list

• Contact us to modify your communication preferences

• We will honor opt-out requests within 10 business days

7.3 California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to delete personal information collected

• Right to opt-out of the sale or sharing of personal information

• Right to non-discrimination for exercising your privacy rights

To submit a California privacy request, contact: nathan@bargerair.com

7.4 Cookies and Tracking

If you wish to disable cookies:

• Modify your browser settings

• Note that some website features may not function properly if cookies are disabled

• Contact us for assistance with privacy preferences

8. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately and contact the parent or guardian.

10. International Visitors

Our website and services are designed for use in the United States. If you access our website from outside the U.S., please be aware that your information will be transferred to and stored in the United States. By using our services, you consent to this transfer.

11. Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date

• Sending a notification email (for material changes)

Your continued use of our services constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For privacy-related questions or concerns, please contact:

Barger Mechanical

Email: nathan@bargerair.com
Phone: 501-492-9886
Mailing Address: P.O. Box 1476, Benton, AR 72018